International Rate Department provides your agency with the ability to offer a complete range of service to your clients at a fraction of the cost of employing your own specialists. This department offers you and your clients a number of services:

• International Faring
• International Planning
• International Training
• International Commission Enhancement
• International Air Contract Assistance
• RFP Assistance
• Debit Memo Reconciliation

 
We review any completed PNR for you, using the parameters that you establish. Our comments are always put directly into your GDS as well as suggestions that may apply. We encourage your agents to use our service also as an information source for international travel. Phones calls to our staff are encouraged and you never pay for these calls.

 
How do you change your agents from being an 'order taker', to an actual planner of your client's international trips? Through programs offered by the International Rate Department, we assist your agents in this transformation.

 
We offer a multi-level training program for your agents that are conducted on your premises. Through our training, you can be confident that those agents who handle your international clients, possess a good basic knowledge of international travel

 
Never settle for a commission capped ticket or worse, a ticket with no commission, without checking with the International Department. We can many times increase your commission through our different contacts

 
You may have a particular account that is looking for an international contract from a particular airline. The carrier wants an increase in market share from your account in-order to receive this discount and/or commission. These deals are not always beneficial to the account. We can examine the international expenditures of your account and provide you with real time costs and savings of such a deal. Many times we have found that these 'deals' only benefit the carrier.

 
When you are preparing an RFP for an account that does international travel, talk to us about statements or phasing you may want to include to explain our 'independent' approach to faring.

 
When you receive a debit memo from an international carrier, how do you resolve it? Many times the airline accounting offices do not realize how their pricing departments interpret fare rules. With our vast knowledge of individual airline interpretation, we can assist in reviewing these charges; we speak the 'language of pricing' to the accounting departments.