Hickory Travel is equipped with all of the major GDS's and state-of-the-art facilities, as well as seasoned professional travel counselors, we offer a full suite of services to our partner agencies, including:

• 24/7 Reservations Assistance
• Daytime Rollover Calls
• Internet Services / Queue Monitoring
• Meeting & Group Air Reservations

In addition to our headquarters in New Jersey, we have an arsenal of home-based agents linked by our proprietary HTS Remote Desktop, providing connectivity to any GDS, and our VoIP telephony, providing sophisticated call management features. This gives us greater flexibility in staffing according to both short-term and long-term needs, and allows us to have staff in all time zones for better call-pattern coverage. Also, when severe weather strikes, we can quickly assemble a team to handle the spike in volume, resulting in shorter hold times and a higher level of traveler satisfaction.

Hickory operates its own dedicated 24-hour Reservations Center. Our staff consists of professional corporate travel counselors who have extensive airline and agency backgrounds. They are skilled in handling all types of challenges, even the most complex. Our ongoing training program for our personnel ensures that our Partner Agencies' clients are handled in the most professional and efficient manner possible. Our large bank of customized 800 numbers along with a unique Global Toll-free number (which works from 35 different countries) mean that travelers can reach us no matter where they happen to be in the world. We work around the clock, so go ahead leave early, Hickory will cover for you!

The 24/7 Call Center can help hold down overhead costs. Instead of "staffing up" for peak periods, overflow calls can be easily "rolled over" to the call center - at a substantially lower cost than adding additional personnel. Also, short term staff limitations such as maternity leave, vacation, or illness no longer require our Partner Agencies to carry "excess staff". Simply notify us of the extent of the coverage needed and our reservation center will be available to take your daytime calls. This is ideal for a Partner Agency that wins a new corporate account. The initial surge of calls can be handled through us, while the Partner Agency is able to gear up for the additional volume. Whatever your needs are – Hickory has a solution.

This program monitors our Partnered Agencies' Internet bookings twenty-four hours a day checking reservations clients have made through the online booking site. This constant monitoring program gives us the ability to recheck fares and ticketing deadlines and we can issue e-tickets to protect last-minute fares.

Recognizing that our partner agencies have established group departments or process group reservations, HTS can accommodate staffing for group travel. Concerned about turning away group business because you don't have the staff to handle it? Let us help! We have staff available 24/7 to assist you with your group needs.